Effective Date: 20 May, 2025
EP Moving LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us - through our website www.epmoving.com, our services, or through SMS (text messaging).
1. Information We Collect
a. Information You Provide
We collect personal information you voluntarily submit, including:
- Name
- Email address
- Phone number
- Details related to your moving service
- Billing and payment information
b. Information Collected Automatically
Our website uses cookies and tracking technologies to collect:
- IP address
- Device type
- Browser type and version
- Geographic location
- Pages visited
- Referring website or source
c. Information We Collect via SMS
When you opt in to receive SMS messages from EP Moving LLC, we may collect:
- Your mobile phone number
- Your name (if provided)
- Service-related details
- Your communication preferences and responses
We do not sell or rent your personal data, including SMS data, to third parties for marketing.
2. Use of Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance website functionality
- Analyze traffic through tools such as Google Analytics
- Understand user behavior and preferences
You can manage cookie settings in your browser. Disabling cookies may affect some features of the site.
3. How We Use SMS Information
We use your SMS data to:
- Confirm or remind you about scheduled moves
- Provide updates during your move (e.g., arrival time)
- Request feedback or reviews
- Share promotional offers (only if opted in)
- Respond to customer inquiries
4. Consent, Opt-In & Opt-Out (SMS)
- Opt-In: You will only receive text messages if you voluntarily opt in via our website, forms, or by providing written/verbal consent.
- Opt-Out: To stop receiving SMS messages, reply STOP to any message. For help, reply HELP or contact us at info@epmoving.com or +1 (888) 232-0407.
5. Message Frequency & Carrier Charges
- Frequency of SMS may vary based on your interaction with us.
- Standard text message rates may apply per your mobile carrier. EP Moving LLC is not responsible for these charges.
6. Security of Your Information
We use technical, administrative, and physical safeguards to protect your information. However, SMS is not encrypted, so please avoid sending sensitive information via text.
7. Third-Party Service Providers
We may use third-party services to deliver SMS and analyze data:
- SMS providers (e.g., Twilio, RingCentral)
- Analytics services (e.g., Google Analytics)
These providers comply with industry-standard privacy and security practices.
8. Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request corrections or updates
- Withdraw consent to receive communications
- Request deletion of your personal data
To exercise any of these rights, including deleting your personal data, please contact us at:
We will process your request in accordance with applicable data protection laws.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any updates will be posted on this page with the revised "Effective Date." We encourage you to review it regularly.
10. Contact Us
If you have any questions about this Privacy Policy or our practices, contact: